At NDM MarketLatch,return and refund policy for online store. your satisfaction with every online purchase matters. Whether you are shopping for curated physical products, digital downloads, or investing in our professional digital marketing services, this return and refund policy explains your rights and how we handle every request fairly and transparently.
We offer a hassle-free return process because we know that 92% of customers are more likely to buy again from an online store with an easy return policy. Our goal is to make online shopping safe, straightforward, and trustworthy for every customer.
1. Digital Products — E-books, SEO Checklists & Online Courses
All digital product sales — including our AI SEO Playbook, digital marketing checklists, and course downloads — are final once the download link or access credentials have been delivered. Because digital files can be copied instantly, we are generally unable to accept returns.
Eligible Refund Exceptions for Digital Products
- The file is corrupted or inaccessible and we cannot provide a working replacement within 48 hours.
- You were charged but never received access to the product.
- A duplicate charge occurred due to a technical error.
To request a digital product refund, contact us within 7 days of purchase with your order number and a clear description of the issue. We aim to resolve all disputes within 2 business days.
2. Physical Products — Electronics, Beauty, Fashion, Home & Kitchen
We accept returns on physical products — including electronics, beauty and skincare items, fashion and lifestyle products, home and kitchen goods, mobile accessories, health and fitness equipment, and office products — under the following conditions.
Return Eligibility
- Return request submitted within 14 days of confirmed delivery.
- Item is unused, unworn, and in original packaging with all tags intact.
- Proof of purchase (order number or receipt email) must be provided.
- Item must not be listed as non-returnable on the product page.
Non-Returnable Physical Items
- Opened beauty, skincare, or personal hygiene products (health and safety reasons).
- Items damaged through customer misuse or accidental damage after delivery.
- Products marked ‘Final Sale’ or ‘Non-Returnable’ on the individual product listing.
- Items without original packaging or missing accessories.
How to Initiate a Physical Product Return
- Step 1: Email nadim.alam2121@gmail.com or message us on WhatsApp at 03448903684 with your order number, photos of the item, and reason for return.
- Step 2: Our team reviews your request within 2–3 business days and sends a return authorization with instructions.
- Step 3: Ship the item to the address provided. Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
- Step 4: Once received and inspected, your refund is processed within 5–7 business days to your original payment method.
3. Affiliate & Third-Party Products
Many products listed on NDM MarketLatch — particularly items with a ‘Buy Now’ button linking to Amazon or other e-commerce platforms — are affiliate products. These products are sold, shipped, and fulfilled entirely by the third-party retailer, not by NDM MarketLatch.
For all affiliate product purchases, returns and refunds are governed exclusively by the retailer’s own return policy (for example, Amazon’s standard 30-day return window). We do not process returns or issue refunds for affiliate purchases. Please contact the retailer directly for all return requests.
We clearly disclose affiliate relationships on our website. When you purchase through our affiliate links, we may earn a commission at no additional cost to you.
4. Digital Marketing Services — SEO, WordPress Development, Google & Meta Ads, Social Media Management
NDM MarketLatch provides professional digital marketing services including search engine optimisation (SEO), WordPress website development, paid advertising (Google Ads and Meta Ads), and social media management. Due to the nature of service-based work, refund terms are structured as follows:
Cancellation Before Work Begins
You may cancel and receive a full refund within 24 hours of payment, provided no work has commenced.
Cancellation During Active Project
If you cancel after work has started, a partial refund may be issued based on the percentage of deliverables completed at the time of cancellation. This will be calculated fairly and communicated in writing.
After Project Delivery
No refunds are issued once the final deliverable has been approved or handed over to the client. If you are dissatisfied with the output quality, please notify us within 7 days of delivery. We offer revisions before any refund discussion, as our commitment is to deliver measurable results.
Ongoing Monthly Retainer Services
Monthly digital marketing retainers require 14 days written notice to cancel. Any fees already paid for the current billing period are non-refundable. Future billing will stop after the notice period.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with the following information:
- Your full name and order number.
- Clear photographs or a short video showing the damage or error.
- A brief description of the issue.
We will either send a free replacement or issue a full refund — your choice — at no additional cost to you. We take product quality seriously and treat all such cases as a priority.
6. Refund Processing & Payment Methods
Approved refunds are processed within 5–7 business days. The refund will be credited to the original payment method used at checkout. Please allow additional time for your bank or payment provider to reflect the refund.
We currently accept payments via JazzCash, EasyPaisa, bank transfer, and international cards. Refunds are issued through the same channel as the original payment.
7. Exchange Policy
We offer product exchanges for eligible physical items where the same product is available in a different size, colour, or variant. To request an exchange, follow the same return initiation process described in Section 2. Exchanges are subject to product availability.
8. Contact Us for Return & Refund Requests
Our customer support team is available to assist you with all return, refund, and exchange requests:
Email: nadim.alam2121@gmail.com
WhatsApp: 03448903684
Website: nadeem.marketlatch.com/contact-ndm-marketlatch/
Response Time: Within 1–2 business days
We are committed to resolving every concern quickly, professionally, and fairly.
9. Policy Updates
NDM MarketLatch reserves the right to update this return and refund policy at any time to reflect changes in our product offerings, services, or applicable consumer protection laws. All updates will be posted on this page with a revised effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.